MORGANTOWN, W.Va. – UPDATE (8/8/18):
The Kroger located on Emily Drive in Clarksburg announced on Wednesday that they will also be offering the “Scan, Bag, Go” service for customers.
A new service that allows customers to skip the checkout line was launched Tuesday at Kroger on Earl Core Road in Morgantown.
The Earl Core Road Kroger is the first to offer the “Scan, Bag, Go” service in West Virginia.
The service enables customers using the Kroger mobile app to pay for their groceries on their phone, avoiding traditional checkout lines and self-checkout.
“Customers use the ‘Scan, Bag, Go’ app on their personal device to scan products as they shop,” said Kyle Russell, “Scan, Bag, Go” leader for Kroger’s Mid-Atlantic Division. “They bag them, pay on their personal device and leave the store.”
If customers prefer, they can use a wireless, handheld scanner as they shop and use self-check to pay to utilize the service, Russell said.
“Scan, Bag, Go” is an additional option for Kroger customers, alongside online ordering, traditional checkout lanes and home delivery, officials said.
Kroger has three “Scan, Bag, Go” team members in the store to assist customers. One team member will be at the kiosk, where a video explains how “Scan, Bag, Go” works, and another team member will be in the produce department, officials said.
The scanner and app allow customers to view and download digital coupons, keep a running total of their order and view current sales. A team member will apply paper coupons at the kiosk and will provide bags, if customers do not bring their own.
“Our goal is to meet our customers everywhere, every time, every day,” said Allison McGee, corporate affairs manager of the Mid-Atlantic Division. “They want the ability to choose when and how they shop to make their lives easier. Whether they are shopping with us in a store or online, we want it to be a simple, personalized shopping experience that saves them time and money.”
Other grocery stores in the area offer similar app services.